Consumer complaint against #Vodafone Mumbai

You won’t believe this. Vodafone Mumbai has threatened legal action against me for not paying for a number that I had already asked them to deactivate, after having cleared its dues and writing to them, and not having used it for a single day thereafter! And this to a customer who’s been with them for many years now, with three post-paid direct debit payment numbers.

Any consumer guidance forums want to help?  Here’s the background:

I had bought a number, 9619191204, from the 4 Bungalows Vodafone store in Mumbai some time back last year, but wasn’t really using it, so I went back to the same Vodafone Store on Saturday, 06 August, 2011, and paid off all the outstanding amounts on it vide invoice no 5167 and TID no 17038020 at 12:05:21 hrs at the same centre.

I asked the customer service exec there to deactivate the card as I did  not want to avail of the services any longer.  I was told to send  a mail to vodafonecare.mum@vodafone.com, which I sent from my blackberry (at 12:14 — only 8 minutes after I had paid all the dues for the number) (See grab of my mail to Vodafone from my gmail account).

I did not use the card thereafter.

But to my surprise, every month, a hapless, ill-informed bill payments follow up executive would call me, very sincerely, very earnestly, and ask me to pay the outstanding bill.  I told them I had (a)Paid all the dues, and had immediately written to Vodafone to deactivate the card on the suggestion of the customer care person at the Vodafone Store at 4 Bungalows Mumbai.

The caller would say, “Sorry sir, I will check with the concerned department,” but each month, I would have another caller calling me up with the same request and the same apologetic closing line.

And then, in end-December 2011, I received a legal notice from a High Court Advocate, initials Mr HSG, saying I had been “intentionally delaying and defaulting in making the payments” for the said number, and threatening me with legal action unless I pay the amount (some Rs 879-odd) with interest at 18%.

I have actually a Vodafone customer for several years, even before it was rechristened to Vodafone, and have had three post-paid numbers of Vodafone active since a few years now, for which I pay by automatic debit from my bank account.

But now, I will kick my relationship with Vodafone in the teeth, port out all three of my post-paid numbers (plus a fourth pre-paid one for little daughter uses), and also approach the relevant consumer forum to sue them for mental anguish and more. They have defamed me by adding my name to a list – however private — of defaulters liable to be sued.

I am also writing to the Vodafone MD and Head of Corp Comm, plus the consumer forum, of course, with an attachment of the email grab you see here.

I had always thought the cute little pug of Vodafone campaigns was supposed to personify care and attention and not that one has to behave like a dog.

If Vodafone has a web services team — and only if it is a million times more capable than their inept customer service folks — if will see this post and get back to me. Let’s see. I will consider my options.

And if you have any similar customer complaint and how you resolved it, share your experience here. To help others who might just decide, busy or not, it is time to eke out some time to set things right.

—————————————————————————————

Pls note that all the views and comments  I post here are my own, in my personal capacity, and do not at any point in time or in any way reflect the views or beliefs of the company I am working for.

6 thoughts on “Consumer complaint against #Vodafone Mumbai

  1. Vodafone is the most screwed up telecom company in India. My company has a corporate account with 100+ users and yet my phone was erroneously de-activated for 48 hours and it got re-activated after 20+ frantic calls. The blackberry and email service are still not up and my and my team have made 30+ calls in the last 48 hours but the idiots cannot figure out who should re-open the provisioning of the phone number and no one really seems to care. My Vodafone relationship manager cannot do anything with this either.

    IF THEY CAN DO THIS TO CORPORATE CUSTOMERS, GOD ALONE KNOWS WHAT THEY WILL DO TO ORDINARY CONSUMERS.

    • Hi Nidhi, My sympathies! You know what? I ported three numbers out of Vodafone,and moved to Airtel. But let me tell you. There are idiots galore in Airtel too! You just read my latest post — very brief, but speaks volumes of the stupidity at Airtel. Wow! And I cannot port out of Airtel for another 3 months!

  2. i got a call from vodafone telecaller sales person Mr. Sameer(8097865255) on date 22.08.2013 for mnp of my Tata Dococmo No. 8976162040. After discussion with him i selected monthly rental plan of Rs.199 alongwith Internet plan of rs. 199 (2gb unlimited).

    On same day your another person Mr. Amir(7208159293) came to me for document collection. While submitting documents I again told him the same plans mentioned above.

    On 30.08.2013 my sim card was activated and no one intimated me that the internet plan was to be activated by me by sending the sms. It was told me that internet plan will be preactivated on my sim by both the person mentioned above.

    Despite of this my internet plan was not active and i was unaware about this. On date 06.09.2013 i got sms from vodafone stating that i have crossed my credit limit of 2900 and have to pay bill of rs. 3565 in order to avoid disconnection.

    I registered complaints three times to customer care but everytime they re[plied that bill will not be reversed.

    I am also getting tortured by continuous calls, texts and emails for paying the bill.

    I was pre assuming that vodafone is best in service providing but i got very hilarious experience within 7 days of joining vodafone. Please helm me in above matter.

  3. Vodafone deducted my 90 rs. money from a/c as they r saying I hv activate Fusion Club from internet at night 3:55 AM which is a lie. My mobile was off at night. now 1st time one of Vodafone agent said – you will get refund, but no refund received yet.
    2nd time said – you wont get refund & cut the phone.
    now they have block my no. by calling Vodafone customer care.

    My concern is :

    1. how can they cut my balance & activate any pack by using internet
    2. why Vodafone agents lie to people & cut the phone
    3. without proper solution how can they just block no.

    Vodafone are fraud. end of the day they will just deny every statement & you can do noting…….

    Dont use Vodafone.
    Or Dont keep more balance in a/c
    Dont trust Vodafone agents as now they said lie to people.

  4. Sir, i have disccised with vodafone agent and take final disccision for port from orepad to postpad and i have submitted my all documents but they have deactivated my old sim card since saturday evening without any information & without any given sim card . thenafter i have tried tand got sim card monday evening but they have given wrong no sim card now he is telling your sim card is curpted and you are collect from gallery . i m facing big problem beacuse my mobile is not working from saturday please take the action against him.
    satrish singh
    mb. no. 9920890795

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Consumer complaint against #Vodafone Mumbai

You won’t believe this. Vodafone Mumbai has threatened legal action against me for not paying for a number that I had already asked them to deactivate, after having cleared its dues and writing to them, and not having used it for a single day thereafter! And this to a customer who’s been with them for many years now, with three post-paid direct debit payment numbers.

Any consumer guidance forums want to help?  Here’s the background:

I had bought a number, 9619191204, from the 4 Bungalows Vodafone store in Mumbai some time back last year, but wasn’t really using it, so I went back to the same Vodafone Store on Saturday, 06 August, 2011, and paid off all the outstanding amounts on it vide invoice no 5167 and TID no 17038020 at 12:05:21 hrs at the same centre.

I asked the customer service exec there to deactivate the card as I did  not want to avail of the services any longer.  I was told to send  a mail to vodafonecare.mum@vodafone.com, which I sent from my blackberry (at 12:14 — only 8 minutes after I had paid all the dues for the number) (See grab of my mail to Vodafone from my gmail account).

I did not use the card thereafter.

But to my surprise, every month, a hapless, ill-informed bill payments follow up executive would call me, very sincerely, very earnestly, and ask me to pay the outstanding bill.  I told them I had (a)Paid all the dues, and had immediately written to Vodafone to deactivate the card on the suggestion of the customer care person at the Vodafone Store at 4 Bungalows Mumbai.

The caller would say, “Sorry sir, I will check with the concerned department,” but each month, I would have another caller calling me up with the same request and the same apologetic closing line.

And then, in end-December 2011, I received a legal notice from a High Court Advocate, initials Mr HSG, saying I had been “intentionally delaying and defaulting in making the payments” for the said number, and threatening me with legal action unless I pay the amount (some Rs 879-odd) with interest at 18%.

I have actually a Vodafone customer for several years, even before it was rechristened to Vodafone, and have had three post-paid numbers of Vodafone active since a few years now, for which I pay by automatic debit from my bank account.

But now, I will kick my relationship with Vodafone in the teeth, port out all three of my post-paid numbers (plus a fourth pre-paid one for little daughter uses), and also approach the relevant consumer forum to sue them for mental anguish and more. They have defamed me by adding my name to a list – however private — of defaulters liable to be sued.

I am also writing to the Vodafone MD and Head of Corp Comm, plus the consumer forum, of course, with an attachment of the email grab you see here.

I had always thought the cute little pug of Vodafone campaigns was supposed to personify care and attention and not that one has to behave like a dog.

If Vodafone has a web services team — and only if it is a million times more capable than their inept customer service folks — if will see this post and get back to me. Let’s see. I will consider my options.

And if you have any similar customer complaint and how you resolved it, share your experience here. To help others who might just decide, busy or not, it is time to eke out some time to set things right.

—————————————————————————————

Pls note that all the views and comments  I post here are my own, in my personal capacity, and do not at any point in time or in any way reflect the views or beliefs of the company I am working for.

6 thoughts on “Consumer complaint against #Vodafone Mumbai

  1. Vodafone is the most screwed up telecom company in India. My company has a corporate account with 100+ users and yet my phone was erroneously de-activated for 48 hours and it got re-activated after 20+ frantic calls. The blackberry and email service are still not up and my and my team have made 30+ calls in the last 48 hours but the idiots cannot figure out who should re-open the provisioning of the phone number and no one really seems to care. My Vodafone relationship manager cannot do anything with this either.

    IF THEY CAN DO THIS TO CORPORATE CUSTOMERS, GOD ALONE KNOWS WHAT THEY WILL DO TO ORDINARY CONSUMERS.

    • Hi Nidhi, My sympathies! You know what? I ported three numbers out of Vodafone,and moved to Airtel. But let me tell you. There are idiots galore in Airtel too! You just read my latest post — very brief, but speaks volumes of the stupidity at Airtel. Wow! And I cannot port out of Airtel for another 3 months!

  2. i got a call from vodafone telecaller sales person Mr. Sameer(8097865255) on date 22.08.2013 for mnp of my Tata Dococmo No. 8976162040. After discussion with him i selected monthly rental plan of Rs.199 alongwith Internet plan of rs. 199 (2gb unlimited).

    On same day your another person Mr. Amir(7208159293) came to me for document collection. While submitting documents I again told him the same plans mentioned above.

    On 30.08.2013 my sim card was activated and no one intimated me that the internet plan was to be activated by me by sending the sms. It was told me that internet plan will be preactivated on my sim by both the person mentioned above.

    Despite of this my internet plan was not active and i was unaware about this. On date 06.09.2013 i got sms from vodafone stating that i have crossed my credit limit of 2900 and have to pay bill of rs. 3565 in order to avoid disconnection.

    I registered complaints three times to customer care but everytime they re[plied that bill will not be reversed.

    I am also getting tortured by continuous calls, texts and emails for paying the bill.

    I was pre assuming that vodafone is best in service providing but i got very hilarious experience within 7 days of joining vodafone. Please helm me in above matter.

  3. Vodafone deducted my 90 rs. money from a/c as they r saying I hv activate Fusion Club from internet at night 3:55 AM which is a lie. My mobile was off at night. now 1st time one of Vodafone agent said – you will get refund, but no refund received yet.
    2nd time said – you wont get refund & cut the phone.
    now they have block my no. by calling Vodafone customer care.

    My concern is :

    1. how can they cut my balance & activate any pack by using internet
    2. why Vodafone agents lie to people & cut the phone
    3. without proper solution how can they just block no.

    Vodafone are fraud. end of the day they will just deny every statement & you can do noting…….

    Dont use Vodafone.
    Or Dont keep more balance in a/c
    Dont trust Vodafone agents as now they said lie to people.

  4. Sir, i have disccised with vodafone agent and take final disccision for port from orepad to postpad and i have submitted my all documents but they have deactivated my old sim card since saturday evening without any information & without any given sim card . thenafter i have tried tand got sim card monday evening but they have given wrong no sim card now he is telling your sim card is curpted and you are collect from gallery . i m facing big problem beacuse my mobile is not working from saturday please take the action against him.
    satrish singh
    mb. no. 9920890795

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